Old and Grumpy wrote: ↑
Mon Jul 06, 2020 3:23 pm
Huntspill101 wrote: ↑
Thu Jun 04, 2020 4:06 pm
I just booked my 2 year service at my local Skoda dealer and was advised that there will be an additional £12.00 Hygiene charge to cover the extra sanitizing etc for Covid 19. has anyone else come across this. Is this a Skoda thing or just the group that my dealer is part of.
I raised this issue on the Honest John website. The response I received is below.
Skoda told us that Carrs Bridgwater has a charge of £10 + VAT per service visit as a result of the measures that they have had to put in place due to Covid-19. This is not a Government regulation. This decision has been taken by Helston Garages and is not part of a nation-wide policy for ŠKODA retailers.
It's up to you whether you pay for it (although they're unlikely to change their stance that it's a requirement), but the cleaning service is something that's likely being rolled out at multiple garages to prevent the spread of Covid-19.
So shop around seems to be the advice. I can confirm that Sandicliffe Skoda in Leicester did not charge a penny for sanitising my Kodiaq before and after its service.
I haven't revisited this dealer about my service since they told me about the charge. I have a dilemma now - bite the bullet, or cut off my nose to spite my face and take it elsewhere.
The young lady that told me this was a government edict, has been helpful once in the past, but she does have an attitude problem and was adamant that the government had decreed it.
The other two Skoda dealers nearest to me plus my local BMW dealer do not levy a charge for this service, so I think this is naughty, especially as I've been a good customer during the last 10 years.
Thanks for the HJ info O & G, that's most helpful. I've lost some faith in them lately since they were taken over and HJ himself left. I read a letter someone had written recently regarding info about a Kodiaq and they completely misinformed the person. I emailed them to tell them they'd made a mistake, but received no reply.
Anyway.........about my bloody service