Hygiene Charge at Dealers

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FoxtrotAlpha
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Re: Hygiene Charge at Dealers

Post by FoxtrotAlpha » Fri Jun 05, 2020 4:36 pm

It’s a perfect example of “it’s not what you do but it’s the way you do it”, everyone expects that a companies overheads will increase due to Covid19. Retailers will recover these costs through on shelf prices, they will not ask for a surcharge at the till for cleaning the shop because that would offend their customers.

If this dealer increased their service cost by £12 nobody probably wouldn’t notice let alone care. If nothing else it’s nothing but poor judgement from the dealer.

I still cannot see how they can justify £12, it’s not allot of money but it’s still not proportionate to what it will cost them. Will they deep clean the car or will they just wipe over the steering wheel and handle with an antiseptic cloth? I can hazard at a guess. It’s it’s the latter I would do it myself and save £12.

Sounds like an easy way to extort money out of neurotic customers to me. The risks are low and easily managed with a bit of common sense. That said if you are happy being ripped off then it’s your choice.
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Zach
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Re: Hygiene Charge at Dealers

Post by Zach » Sat Jun 06, 2020 1:28 am

Charging for what's essentially just a wipe down is an absolute laugh. It's not something I'd get super mad about but what a joke. It's actually slightly egregious that a dealer is essentially capitalizing on COVID.
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ChrisL
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Re: Hygiene Charge at Dealers

Post by ChrisL » Wed Jun 10, 2020 1:06 pm

Does the dealer charging to "clean" the interior of your car mean that if you catch the virus because their cleaning wasn't totally effective that they are liable for it?
Petrol Blue 2.0TDi 190ps DSG 7 seat Edition with black leather, front/rear parking sensors, heated front windscreen/washer jets, ventilated seats, adaptive cruise control, traffic sign recognition, driver personalisation and rear view camera.

Deleted User 2278

Re: Hygiene Charge at Dealers

Post by Deleted User 2278 » Wed Jun 10, 2020 1:19 pm

ChrisL wrote:
Wed Jun 10, 2020 1:06 pm
Does the dealer charging to "clean" the interior of your car mean that if you catch the virus because their cleaning wasn't totally effective that they are liable for it?
How would you prove it came from them. Anyway:
1) There will likely be a clause in the terms and conditions for this.
2) The cleaning might be worded as being a measure to protect their workforce from the customer
3) Judges have flexibility to rule whether a contract is unreasonable

scratch113
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Location: South West UK

Re: Hygiene Charge at Dealers

Post by scratch113 » Wed Jun 10, 2020 5:52 pm

scratch113 wrote:
Fri Jun 05, 2020 10:51 am
Huntspill101 wrote:
Fri Jun 05, 2020 10:17 am
It was Carr’s Bridgwater. The Weston dealer is not part of the same group so I might try them
The Skoda dealer in WSM used to be part of the Blade group of dealers, but changed last year to become part of Heritage Automotive, who I think are a bit bigger and cover Somerset, Wiltshire and Gloucestershire across a variety of brands.

I bought my car from them and also took my car back for its first service last year and found them to be excellent.
Sadly I've just had an email from Heritage and the WSM Skoda dealer will not be re-opening having been closed for COVID, but will become a concession within the VW dealer in WSM, about a mile down the road. Shame.
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Shotto
Posts: 33
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Location: Newport, Wales

Re: Hygiene Charge at Dealers

Post by Shotto » Wed Jun 10, 2020 8:05 pm

scratch113 wrote:
Wed Jun 10, 2020 5:52 pm
scratch113 wrote:
Fri Jun 05, 2020 10:51 am
Huntspill101 wrote:
Fri Jun 05, 2020 10:17 am
It was Carr’s Bridgwater. The Weston dealer is not part of the same group so I might try them
The Skoda dealer in WSM used to be part of the Blade group of dealers, but changed last year to become part of Heritage Automotive, who I think are a bit bigger and cover Somerset, Wiltshire and Gloucestershire across a variety of brands.

I bought my car from them and also took my car back for its first service last year and found them to be excellent.
Sadly I've just had an email from Heritage and the WSM Skoda dealer will not be re-opening having been closed for COVID, but will become a concession within the VW dealer in WSM, about a mile down the road. Shame.
I have always used Capitol Skoda in Newport just over the bridge they are part of the monmotors group fantastic service
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Daddy2Bears
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Re: Hygiene Charge at Dealers

Post by Daddy2Bears » Thu Jun 11, 2020 9:02 am

Shotto wrote:
Wed Jun 10, 2020 8:05 pm
scratch113 wrote:
Wed Jun 10, 2020 5:52 pm
scratch113 wrote:
Fri Jun 05, 2020 10:51 am


The Skoda dealer in WSM used to be part of the Blade group of dealers, but changed last year to become part of Heritage Automotive, who I think are a bit bigger and cover Somerset, Wiltshire and Gloucestershire across a variety of brands.

I bought my car from them and also took my car back for its first service last year and found them to be excellent.
Sadly I've just had an email from Heritage and the WSM Skoda dealer will not be re-opening having been closed for COVID, but will become a concession within the VW dealer in WSM, about a mile down the road. Shame.
I have always used Capitol Skoda in Newport just over the bridge they are part of the monmotors group fantastic service
Another +1 for Capitol, although I came from White Dove Cardiff, after purchase & 1st service. Capitol also fitted my towbar.

It's worth remembering there's no border tax now the bridge is free, although lockdown rules are different this side of the dyke.
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Shotto
Posts: 33
Joined: Mon Oct 22, 2018 9:17 pm
Location: Newport, Wales

Re: Hygiene Charge at Dealers

Post by Shotto » Thu Jun 11, 2020 9:40 am

Daddy2Bears wrote:
Thu Jun 11, 2020 9:02 am
Shotto wrote:
Wed Jun 10, 2020 8:05 pm
scratch113 wrote:
Wed Jun 10, 2020 5:52 pm


Sadly I've just had an email from Heritage and the WSM Skoda dealer will not be re-opening having been closed for COVID, but will become a concession within the VW dealer in WSM, about a mile down the road. Shame.
I have always used Capitol Skoda in Newport just over the bridge they are part of the monmotors group fantastic service
Another +1 for Capitol, although I came from White Dove Cardiff, after purchase & 1st service. Capitol also fitted my towbar.

It's worth remembering there's no border tax now the bridge is free, although lockdown rules are different this side of the dyke.
Never got on with the sales people in white dove and yes remember we have different lockdown rules to England
2.0 tdi 190 DSG sportline 7 seat in white.
Virtual dash and reversing camera.

old man
Posts: 428
Joined: Sun Aug 19, 2018 7:23 am
Location: Somerset

Re: Hygiene Charge at Dealers

Post by old man » Tue Jun 30, 2020 1:13 pm

Huntspill101 wrote:
Thu Jun 04, 2020 4:06 pm
I just booked my 2 year service at my local Skoda dealer and was advised that there will be an additional £12.00 Hygiene charge to cover the extra sanitizing etc for Covid 19. has anyone else come across this. Is this a Skoda thing or just the group that my dealer is part of.

Did you resolve this situation ?
Just tried booking my car in for service at Carrs and was told there'd be the aforementioned charge for a hygiene clean.
I said I don't require it, only to be told that it's a government regulation and they have to do it. I rang off so I could check, but I'm failing to find a government edict telling garages they must do one.
I have rung both Heritage dealers in Somerset, who told me they don't charge for the clean, but they weren't sure whether the clean is a government edict or not.

Huntspill101
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Joined: Wed Dec 06, 2017 4:54 pm
Location: Somerset

Re: Hygiene Charge at Dealers

Post by Huntspill101 » Tue Jun 30, 2020 3:44 pm

Hi.
I have booked mine in at the Weston dealer. They have moved into the VW dealership on the Worle road so I assume all the work will be carried out in the VW workshop. They dont charge for "Hygiene" and seemed surprised that a garage would consider charging customers for such a service. I cancelled my service at bridgwater.
Kodiaq Edition. 190 DSG 4 x 4. Velvet Red, Reversing camera, F & R Sensors, heated steering wheel.

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