Hygiene Charge at Dealers

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Huntspill101
Posts: 13
Joined: Wed Dec 06, 2017 4:54 pm
Location: Somerset

Hygiene Charge at Dealers

Post by Huntspill101 » Thu Jun 04, 2020 4:06 pm

I just booked my 2 year service at my local Skoda dealer and was advised that there will be an additional £12.00 Hygiene charge to cover the extra sanitizing etc for Covid 19. has anyone else come across this. Is this a Skoda thing or just the group that my dealer is part of.
Kodiaq Edition. 190 DSG 4 x 4. Velvet Red, Reversing camera, F & R Sensors, heated steering wheel.

FoxtrotAlpha
Posts: 830
Joined: Thu Jun 22, 2017 10:57 am

Re: Hygiene Charge at Dealers

Post by FoxtrotAlpha » Thu Jun 04, 2020 5:24 pm

I would tell them to stick their £12 where the sun don't shine.

It would be interesting to understand what they do for £12 and how they can justify the cost. I would argue that it is their duty of care to return the car safely to you as well as their responsibility to protect their own staff. Why should you fund this?

I had tyres replaced on mine during Covid lockdown at a local garage (small independent) and they cleaned the hard surfaces down on the interior external handles etc. prior to return. They charged nothing for doing this as they value customers. There was strict social distancing enforced as you would expect.
It's a 'Kodiaq' and not a 'Bear' unless you are 5 years old.
Kodiaq Sportline - 150 TDI - DSG 4 x 4 - Quartz Grey

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Old and Grumpy
Posts: 547
Joined: Sat Oct 13, 2018 1:59 pm
Location: Leicestershire

Re: Hygiene Charge at Dealers

Post by Old and Grumpy » Thu Jun 04, 2020 7:13 pm

I've just had my first service done at Marshall Skoda Leicester. They fully sanitised my car before and after servicing it, all contact surfaces inside and out, at no additional cost. I agree with FA, tell them they will lose your valued custom if they insist upon this charge.
2018 Kodiaq SE 1.4 TSI, 2WD, manual, 5 seater, Petrol Blue, Leicestershire. :D

Shotto
Posts: 33
Joined: Mon Oct 22, 2018 9:17 pm
Location: Newport, Wales

Re: Hygiene Charge at Dealers

Post by Shotto » Thu Jun 04, 2020 7:32 pm

What dealer was it ?
2.0 tdi 190 DSG sportline 7 seat in white.
Virtual dash and reversing camera.

old man
Posts: 428
Joined: Sun Aug 19, 2018 7:23 am
Location: Somerset

Re: Hygiene Charge at Dealers

Post by old man » Thu Jun 04, 2020 8:50 pm

Shotto wrote:
Thu Jun 04, 2020 7:32 pm
What dealer was it ?
I was going to ask the same question.
Carrs in Bridgwater or the bunch in WSM ?
I hope it wasn't Carrs, my service is due next month. :roll:

Deleted User 2278

Re: Hygiene Charge at Dealers

Post by Deleted User 2278 » Fri Jun 05, 2020 7:28 am

Given the extreme circumstances the world finds itself in and the obvious increased overheads of social distancing and wiping down surfaces it does not seem to me unreasonable to pass all or part of these expenses on to the customer and £12 seems pretty reasonable to me. I'd rather pay an additional expense and hope that some effort had been gone to than be asked to pay nothing and only wonder what measures if any were in place.

Huntspill101
Posts: 13
Joined: Wed Dec 06, 2017 4:54 pm
Location: Somerset

Re: Hygiene Charge at Dealers

Post by Huntspill101 » Fri Jun 05, 2020 10:17 am

It was Carr’s Bridgwater. The Weston dealer is not part of the same group so I might try them
Kodiaq Edition. 190 DSG 4 x 4. Velvet Red, Reversing camera, F & R Sensors, heated steering wheel.

old man
Posts: 428
Joined: Sun Aug 19, 2018 7:23 am
Location: Somerset

Re: Hygiene Charge at Dealers

Post by old man » Fri Jun 05, 2020 10:41 am

Huntspill101 wrote:
Fri Jun 05, 2020 10:17 am
It was Carr’s Bridgwater. The Weston dealer is not part of the same group so I might try them
Thanks for that, I will be wary.
I do agree with Silverbear inasmuch that £12 isn't a lot of money. That is of course if the cleaning is done to a high standard, of which we have no guarantee.
My take is, if they are still levying a charge next month, is that I will tell them not to clean it. I will drive it home wearing a mask and being careful not to touch my face, and once home I'll clean myself up and leave the car parked for 3 days until any bacteria have gone. Not a hardship for me as I haven't been going far anyway, plus I use of a second car.

scratch113
Posts: 135
Joined: Fri Jan 25, 2019 7:59 pm
Location: South West UK

Re: Hygiene Charge at Dealers

Post by scratch113 » Fri Jun 05, 2020 10:51 am

Huntspill101 wrote:
Fri Jun 05, 2020 10:17 am
It was Carr’s Bridgwater. The Weston dealer is not part of the same group so I might try them
The Skoda dealer in WSM used to be part of the Blade group of dealers, but changed last year to become part of Heritage Automotive, who I think are a bit bigger and cover Somerset, Wiltshire and Gloucestershire across a variety of brands.

I bought my car from them and also took my car back for its first service last year and found them to be excellent.
New car: Kodiaq Sportline 2.0TDI 190 4x4 DSG
Previous:
2016 LR Disco Sport HSE Lux
2008 Audi A5 3.0TDI
2003 Audi S4 4.2 V8
1998 Audi A4 2.8 quattro
1995 Audi A4 1.8T Sport
1992 VW Golf Mk3 1.9 TD
1990 Ford Escort Mk5 1.6 LX
1983 Vauxhall Astra Mk1 1.3 S

Deleted User 2278

Re: Hygiene Charge at Dealers

Post by Deleted User 2278 » Fri Jun 05, 2020 1:29 pm

My Kodiaq is not due for its first service for about 6 months but we have a car out of warranty due for a service this month which we will leave as it is barely driven in this lockdown. We drive about 5 miles a month at the moment in each car. I say we but my wife has not driven a car in months. My intention is first to see if the dealer will pickup and drop off from our home so that we can leave the car for a week to decontaminate naturally. If this is not possible I will ask the dealer to park the car in the road where I will leave it for a few days or a week and then drive it home. If I have to drive it then I suppose I will have to drive it and shower when I get home.

Of course the mechanics servicing the cars have no such luxury so it is important to keep a sense of proportion and that £12 charge is as much about protecting the mechanics from the customers as anything else.

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