How did your dealer do?

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Joined: Thu Feb 23, 2017 9:29 am
Location: Emsworth

Re: How did your dealer do?

Post by Robert » Wed May 17, 2017 3:42 pm

I have emailed my local main office and gave them the web address of the Nottingham company that has updates via order number on line. I await a response!!!

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Posts: 660
Joined: Wed Nov 02, 2016 6:55 am
Location: Waikato, New Zealand

Re: How did your dealer do?

Post by Zach » Wed May 17, 2017 8:20 pm

Currently have been with Tristram Skoda in Auckland NZ and they've been great, so great that instead of dealing with my local dealer I drove the 160km/100mi distance for my 2 test drive sessions. I'll be driving up there next Saturday to order - already getting paperwork done today. Doing a final test drive with the 2.0 TSI this Saturday at my local dealer and gonna ask for a quote just for comparison though.
BW32 2017 Skoda Kodiaq 2.0 TDI Style 5 Seater in Quartz Grey Metallic + Sirius rims, Extended Warranty, Panoramic Sunroof, heated washer jets, sleep pack, rear heated seats, 3rd key + driver profiles

Posts: 59
Joined: Wed Jan 25, 2017 12:17 pm
Location: Bristol

Re: How did your dealer do?

Post by Marinfullsuss » Fri Jul 21, 2017 4:05 pm

Platinum Skoda Bath did OK, but there was a stressful 30 minutes on pick up day when they told us our SE Tech didn't have front parking sensors. Salesman looked stressed in a controlled way, tried the car (no bleeps), went to his manager, went to the workshop, read the spec (assumed it was the same as a standard SE, which is where he went wrong), went back to manager. Finally decided it did have FPS. Phew. At least he did better than the guy at Weston-S-Mare who told us that we were not allowed to buy a SE Tech - business users only he said. Hence, he lost the sale and Bath gained it.
SE Technology, 5 seats, 150 TDi, manual, 4WD, candy white, towbar, adaptive cruise control, rear camera, Amundsen sat nav, front & rear parking sensors, space saver wheel

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Joined: Sun Oct 08, 2017 6:48 pm
Location: Pershore, Worcestershire

Re: How did your dealer do?

Post by QprBoy » Wed Oct 25, 2017 11:53 pm

Only 8 out of 1O so far....3 years agi I gave 1OO% positive feedback . Maybe being a Carwow customer has put me bottom of pile for customer service, but when I suggested this they steadfastly refuted accusation. Tad disappointed, as bought 2 previous Skodas and always had top banana service with sales and service staff. If I dont receive better service tomorrow I shall ask to speak to Management or go straight to HO. Main issue, is my request for return phone calls are either ignored or not given to salesman, as rarely get call back.
Black 2.O TDI 15O SEL DSG. Dream driveway Golf Mk 1 GTI,Cortina Mk 2 16OO E,Octy hatch VRS Rall Gn.At mo 3 out of 5 kids at home, hence Ive got Saab 9OO, Panda,Corsa, Almera, Kody + wifes mint 2O13 Monte in garage

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Joined: Wed Feb 28, 2018 1:20 pm
Location: Manchester

Re: How did your dealer do?

Post by Inkarr » Tue Mar 20, 2018 1:47 pm

I have asked my dealer for my order number 3 times and still haven't received anything since i ordered back on the 27th February other than the paperwork i needed to sign to approve the spec.

I have since spoken to SUK directly and got it from them and an update that my build has been accepted with a currently unconfirmed build week the 2nd April, but my dealer doesn't know that.

I am wondering if i hear anything from the dealer after this week has passed, although i will check up with SUK again to confirm if it was built or started the build process.

I emailed my dealer to order accessories for the car and a price list but got no response, but after a google search i found details online. I just bought the stuff i needed from Superskoda in the end at a fraction of the price. For example, Front and rear mudflaps, £90 in the UK, from Superskoda, 38 Euros, plus 6 Euros delivery. Ordered the Saturday night, had the entire order by Wednesday.

Dealership don't seem that fussed now they have my order. Not expecting a day by day update but confirmation that my order had been accepted and had a provisional build week and a price list for accessories.

No wait i did have an email from them about GAP insurance, which i won't take through them as twice the price as comparable policies if i even go down that route.

I am very very excited though for the car. :D
Kodiaq Edition 5 seater 2.0 (190) DSG in Petrol Blue.
Electric towbar, Heated windscreen and washers, Assistance Pack, Area view with trailer assist, Travel Assist, Childrens pack, Virtual pedal, Heated steering wheel

Posts: 84
Joined: Mon Feb 05, 2018 8:55 pm
Location: North east UK

Re: How did your dealer do?

Post by Shocks » Tue Mar 20, 2018 6:48 pm

Yep I'm v excited but only contact I have had with them since the day I went in and placed the order was by me contacting them three times for a build week date.
Other than that, zero communication - not that I need it but it would be nice to make sure I'm not imagining it
:lol: SE L 1.4 TSI petrol 2WD DSG Black Pearl (aka Sirius Black - Harry Potter :roll: ), LED Pack, ACC, Paint protection. :lol:

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