Buyer beware: L&K ET19 YXL Beadles Southend

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s2kmy
Posts: 19
Joined: Mon Jan 14, 2019 6:07 pm
Location: Essex

Buyer beware: L&K ET19 YXL Beadles Southend

Post by s2kmy » Tue Sep 10, 2019 3:17 pm

If you are reading this post and considering purchasing the Kodiaq L&K (ET19 YXL) for sale by Beadles Skoda in Southend, please think again!

This is a rejected car, I know this because I rejected it. The reason for rejection was that it had been crashed by the dealership prior to me collecting the “new” car. They of course did not tell me this, they got a botched repair done which you should be able to see if you inspect the vehicle as it is now a 2-tone white with paint runs. The rear drivers quarter is particularly bad, but the actual extent of the damage can be seen under certain light conditions.

In addition to the bad repair, the vehicle is also suffering from a faulty DAB radio and the legendary “kangarooing” issue that VW seem unable to fix - note this is happening on this DSG when cold!

Unfortunately the next owner will of course have not read this, but if it deters you from buying it then hopefully I have helped you!

Needless to say, I have moved on from Skoda as the whole experience was awful. It is a shame as the vehicle itself was very nice and at the price I paid for it (which is less than currently advertised) it did represent good value.

My advice is to avoid any garage that belongs to Group1Auto who own Beadles, their senior management have an interesting perspective on the truth and customer service. They also seem to not understand FCA regulations when handling customer money which was a surprise for an organisation of its size. The entire episode has left me nearly £4,000 out of pocket and caused considerable stress.
L&K Moon White 1.5TSI DSG 4x4 with Virtual cockpit Adaptive cruise Folding tables Heated rear seats Personalisation drive mode Driver alert Tri-Zone climate Virtual pedal, Heated steering wheel Park assist Traffic sign rec Media command..


FoxtrotAlpha
Posts: 634
Joined: Thu Jun 22, 2017 10:57 am

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by FoxtrotAlpha » Tue Sep 10, 2019 3:44 pm

Why are you £4,000 out of pocket?

If the vehicle was not as sold (new and un damaged) or defective then you should not have lost any money on it. I assume you have sought legal advice.
It's a 'Kodiaq' and not a 'Bear' unless you are 5 years old.
Kodiaq Sportline - 150 TDI - DSG 4 x 4 - Quartz Grey
Somewhere in Scotland.


s2kmy
Posts: 19
Joined: Mon Jan 14, 2019 6:07 pm
Location: Essex

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by s2kmy » Tue Sep 10, 2019 3:54 pm

FoxtrotAlpha wrote:
Tue Sep 10, 2019 3:44 pm
Why are you £4,000 out of pocket?

If the vehicle was not as sold (new and un damaged) or defective then you should not have lost any money on it. I assume you have sought legal advice.
The episode dragged on for a long time, in that time they sold the vehicle I part exchanged so could not get me back to the position I was originally in. The refund has not left me with the true value of my original vehicle. Even worse, I am now without a car and having to waste time sourcing another one.

They did offer to order a replacement but unfortunately they no longer make the same model and what they offered was considerably more expensive where I would need pay the difference and also wait 6 months for the privilege, whilst still "renting" the damaged vehicle and the threat of mileage charges. The cost of that was not an option for me.

Legal advice is a possibility, but the thought of spending more money with the potential of getting nothing back makes me wonder if it is really worth it.
L&K Moon White 1.5TSI DSG 4x4 with Virtual cockpit Adaptive cruise Folding tables Heated rear seats Personalisation drive mode Driver alert Tri-Zone climate Virtual pedal, Heated steering wheel Park assist Traffic sign rec Media command..


FoxtrotAlpha
Posts: 634
Joined: Thu Jun 22, 2017 10:57 am

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by FoxtrotAlpha » Tue Sep 10, 2019 5:19 pm

s2kmy wrote:
Tue Sep 10, 2019 3:54 pm
FoxtrotAlpha wrote:
Tue Sep 10, 2019 3:44 pm
Why are you £4,000 out of pocket?

If the vehicle was not as sold (new and un damaged) or defective then you should not have lost any money on it. I assume you have sought legal advice.
The episode dragged on for a long time, in that time they sold the vehicle I part exchanged so could not get me back to the position I was originally in. The refund has not left me with the true value of my original vehicle. Even worse, I am now without a car and having to waste time sourcing another one.

They did offer to order a replacement but unfortunately they no longer make the same model and what they offered was considerably more expensive where I would need pay the difference and also wait 6 months for the privilege, whilst still "renting" the damaged vehicle and the threat of mileage charges. The cost of that was not an option for me.

Legal advice is a possibility, but the thought of spending more money with the potential of getting nothing back makes me wonder if it is really worth it.
I can see you position more clearly now. I understand the reticence in taking a legal route, in today's news someone has spent over £30k trying to quash a £100 speeding fine which is just plain stupid.

What has Skoda UK (Exec Office) said or done about it, if anything?

I am sure you can get a very basic review of the situation from a lawyer in terms of likely success rate to claim back losses for very little and it's also worth a call to the onbudsmen for the motor industry and the financial service industry if you feel they have fallen foul of their obligations. If nothing else it would become a pain to the dealer which sounds like they deserve it.

Dont bother with Citizen Advice they are rubbish.

Trustpilot is another way to warn people about a rogue company. It's the only review site I have used that has asked for evidence from me due to a bad review. It was supplied and the review was published.

It all depends on how much you want to dent their business and how much you just want to walk away.
It's a 'Kodiaq' and not a 'Bear' unless you are 5 years old.
Kodiaq Sportline - 150 TDI - DSG 4 x 4 - Quartz Grey
Somewhere in Scotland.


CJJE
Posts: 18
Joined: Wed Jun 19, 2019 4:59 pm
Location: Stone, Staffordshire

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by CJJE » Tue Sep 10, 2019 5:37 pm

It's telling that when you find the car on the Skoda website's used car search Beadles don't have any pictures of it!
Previously owned an Octavia L&K, currently driving a Golf SV, but looking at changing it for a Race Blue Kodiaq L&K :)


s2kmy
Posts: 19
Joined: Mon Jan 14, 2019 6:07 pm
Location: Essex

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by s2kmy » Wed Sep 11, 2019 7:01 am

FoxtrotAlpha wrote:
Tue Sep 10, 2019 5:19 pm
s2kmy wrote:
Tue Sep 10, 2019 3:54 pm
FoxtrotAlpha wrote:
Tue Sep 10, 2019 3:44 pm
Why are you £4,000 out of pocket?

If the vehicle was not as sold (new and un damaged) or defective then you should not have lost any money on it. I assume you have sought legal advice.
The episode dragged on for a long time, in that time they sold the vehicle I part exchanged so could not get me back to the position I was originally in. The refund has not left me with the true value of my original vehicle. Even worse, I am now without a car and having to waste time sourcing another one.

They did offer to order a replacement but unfortunately they no longer make the same model and what they offered was considerably more expensive where I would need pay the difference and also wait 6 months for the privilege, whilst still "renting" the damaged vehicle and the threat of mileage charges. The cost of that was not an option for me.

Legal advice is a possibility, but the thought of spending more money with the potential of getting nothing back makes me wonder if it is really worth it.
I can see you position more clearly now. I understand the reticence in taking a legal route, in today's news someone has spent over £30k trying to quash a £100 speeding fine which is just plain stupid.

What has Skoda UK (Exec Office) said or done about it, if anything?

I am sure you can get a very basic review of the situation from a lawyer in terms of likely success rate to claim back losses for very little and it's also worth a call to the onbudsmen for the motor industry and the financial service industry if you feel they have fallen foul of their obligations. If nothing else it would become a pain to the dealer which sounds like they deserve it.

Dont bother with Citizen Advice they are rubbish.

Trustpilot is another way to warn people about a rogue company. It's the only review site I have used that has asked for evidence from me due to a bad review. It was supplied and the review was published.

It all depends on how much you want to dent their business and how much you just want to walk away.
Skoda UK were fairly helpful, however in the end they have no power over bad dealerships like this one so could not really help.

Thanks for the Trustpilot tip, I will leave a review on there although they are already rated as poor with some fairly scathing reviews which comes as no surprise to me. Perhaps I should have read Trustpilot reviews before parting with my cash originally :lol:
L&K Moon White 1.5TSI DSG 4x4 with Virtual cockpit Adaptive cruise Folding tables Heated rear seats Personalisation drive mode Driver alert Tri-Zone climate Virtual pedal, Heated steering wheel Park assist Traffic sign rec Media command..


s2kmy
Posts: 19
Joined: Mon Jan 14, 2019 6:07 pm
Location: Essex

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by s2kmy » Wed Sep 11, 2019 7:02 am

CJJE wrote:
Tue Sep 10, 2019 5:37 pm
It's telling that when you find the car on the Skoda website's used car search Beadles don't have any pictures of it!
It is also telling that they are attempting to sell a car that has outstanding finance on it as I have not yet been refunded all of my payments so actually still have a financial interest in the car!
L&K Moon White 1.5TSI DSG 4x4 with Virtual cockpit Adaptive cruise Folding tables Heated rear seats Personalisation drive mode Driver alert Tri-Zone climate Virtual pedal, Heated steering wheel Park assist Traffic sign rec Media command..


FoxtrotAlpha
Posts: 634
Joined: Thu Jun 22, 2017 10:57 am

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by FoxtrotAlpha » Wed Sep 11, 2019 7:58 pm

s2kmy wrote:
Wed Sep 11, 2019 7:01 am
FoxtrotAlpha wrote:
Tue Sep 10, 2019 5:19 pm
s2kmy wrote:
Tue Sep 10, 2019 3:54 pm


The episode dragged on for a long time, in that time they sold the vehicle I part exchanged so could not get me back to the position I was originally in. The refund has not left me with the true value of my original vehicle. Even worse, I am now without a car and having to waste time sourcing another one.

They did offer to order a replacement but unfortunately they no longer make the same model and what they offered was considerably more expensive where I would need pay the difference and also wait 6 months for the privilege, whilst still "renting" the damaged vehicle and the threat of mileage charges. The cost of that was not an option for me.

Legal advice is a possibility, but the thought of spending more money with the potential of getting nothing back makes me wonder if it is really worth it.
I can see you position more clearly now. I understand the reticence in taking a legal route, in today's news someone has spent over £30k trying to quash a £100 speeding fine which is just plain stupid.

What has Skoda UK (Exec Office) said or done about it, if anything?

I am sure you can get a very basic review of the situation from a lawyer in terms of likely success rate to claim back losses for very little and it's also worth a call to the onbudsmen for the motor industry and the financial service industry if you feel they have fallen foul of their obligations. If nothing else it would become a pain to the dealer which sounds like they deserve it.

Dont bother with Citizen Advice they are rubbish.

Trustpilot is another way to warn people about a rogue company. It's the only review site I have used that has asked for evidence from me due to a bad review. It was supplied and the review was published.

It all depends on how much you want to dent their business and how much you just want to walk away.
Skoda UK were fairly helpful, however in the end they have no power over bad dealerships like this one so could not really help.

Thanks for the Trustpilot tip, I will leave a review on there although they are already rated as poor with some fairly scathing reviews which comes as no surprise to me. Perhaps I should have read Trustpilot reviews before parting with my cash originally :lol:
Out of all the review sites I have found Trustpilot the most robust. I posted a bad review about an ISP who was hosting one of my websites. It wasn’t approved until I supplied TrustPilot with evidence that I was a customer of the ISP.

Ironically British Car Auctions also gets a bad reviews on TrusttPilot which they lived up to when they collected my old Kodiaq at the end of the contract, they simply didn’t turn up to collect it first time and wasn’t eager on the second. Skoda Finance said they would give me a grace period due to the non-collection.... I told them that they could stick that as it was their agents who failed to collect the vehicle. Happy days.
It's a 'Kodiaq' and not a 'Bear' unless you are 5 years old.
Kodiaq Sportline - 150 TDI - DSG 4 x 4 - Quartz Grey
Somewhere in Scotland.


User avatar
Kevinthepenguin
Posts: 13
Joined: Thu Jan 03, 2019 7:21 pm

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by Kevinthepenguin » Sat Sep 14, 2019 3:34 pm

Plenty of pictures of it on their website now.....
2017 SKODA KODIAQ EDITION TDI 150 4WD, 7 seats, 1968CC Diesel, 5DR, Manual, Magnetic brown


s2kmy
Posts: 19
Joined: Mon Jan 14, 2019 6:07 pm
Location: Essex

Re: Buyer beware: L&K ET19 YXL Beadles Southend

Post by s2kmy » Sun Sep 15, 2019 6:46 pm

Kevinthepenguin wrote:
Sat Sep 14, 2019 3:34 pm
Plenty of pictures of it on their website now.....
Yep, they avoided picturing the drivers side, which is a different shade of white 🤣
L&K Moon White 1.5TSI DSG 4x4 with Virtual cockpit Adaptive cruise Folding tables Heated rear seats Personalisation drive mode Driver alert Tri-Zone climate Virtual pedal, Heated steering wheel Park assist Traffic sign rec Media command..


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