PLEASE when you sign up to the forum

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stysiek
Posts: 1
Joined: Fri Jan 15, 2021 5:10 pm
Location: Poland

Re: PLEASE when you sign up to the forum

Post by stysiek » Sat Feb 06, 2021 6:32 pm

Hi

My name is Zbyszek, i'm from Poland.
i had ford focus, skoda octavia II, ford mondeo, ford s-max, and now I have Skoda Kodiaq Sportline 2.0 TDI

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Colin Lambert
Posts: 3450
Joined: Tue May 10, 2016 10:40 am
Location: Poole Dorset

Re: PLEASE when you sign up to the forum

Post by Colin Lambert » Sun Feb 07, 2021 11:03 am

Welcome to the forum. Enjoy you Kodiaq!
Moderator
Sportline .1.5DSG. Race Blue. S/s spare, KAROQ. :shock: EX Kodiaq SE L1.4 DSG.
Diploma in Automotive Engineering.
Retirement is wonderful, it's doing nothing without being caught out! :lol:
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FarmerBob
Posts: 2
Joined: Tue Feb 23, 2021 5:46 pm

Re: PLEASE when you sign up to the forum

Post by FarmerBob » Tue Feb 23, 2021 5:56 pm

Hello, my name is Rob, been a Yeti owner for the last 7 years and about to upgrade to a 69 plate Kodiaq Scout with 8596 miles on the clock. Previously had two Octavia's so kind of loyal to the badge. I hope to get information and enjoyment from the knowledge within the group.
Thanks

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Colin Lambert
Posts: 3450
Joined: Tue May 10, 2016 10:40 am
Location: Poole Dorset

Re: PLEASE when you sign up to the forum

Post by Colin Lambert » Thu Feb 25, 2021 10:05 am

Hello Rob,
Welcome to the forum. Ask any questions you may have and somebody is bound to have an answer.
Moderator
Sportline .1.5DSG. Race Blue. S/s spare, KAROQ. :shock: EX Kodiaq SE L1.4 DSG.
Diploma in Automotive Engineering.
Retirement is wonderful, it's doing nothing without being caught out! :lol:
[color=#00

Skoda369
Posts: 1
Joined: Thu Feb 25, 2021 4:40 pm

Re: PLEASE when you sign up to the forum

Post by Skoda369 » Thu Feb 25, 2021 4:46 pm

How do I post about an issue I have with Skoda?Finally someone has had the decency to reply.
I was under the impression that I would have got this mail Thursday last week but it kind off sums up the customer service level Skoda has bearing in mind I had to go via social media to get anyone's attention. Your staff whom ever the manager was in your Cambridge branch wasn't helpful in anyway. He was ignorant, arrogant and rude.
Events leading to this:

-on 13th Feb on my way home from work I hit a kerb traveling around 30-36mph and the airbags deployed. Both sides overhead airbag and passenger seat airbag deployed.
Damage to exterior = front wheel slight damage and rear tyre has bubble. I was travelling on my own and nobody was in passenger seat. I don't understand why the airbags have deployed as I used to have an BMW X5 and I had hit the kerb numerous times and never have I experienced the airbags to be deployed. I understand the airbags are a safety feature but for the front passenger seat airbag to deploy when no one is seated there is dumb found to me.

-15th Feb I contact Skoda customer service and was told it would be best to speak to my local dealership. She ask for my postcode in which I gave her (CB11 4LT which is elmdon and not far from saffron Walden and Cambridge. She comes back to me and says the closest branch is Colchester!? So I told her my closest would be Cambridge branch. She then comes back to say is Milton Keynes closer?? What when I've already told her my closest branch is Cambridge, what world is she on???

-i ring your Cambridge branch and spoke to a lady named Katie. I told her what had happened and she said that she would have to have the vehicle in to take a look and there are two options I have. 1. they can collect the car and have a look but cannot provide courtesy car at present.
2. Ring Skoda roadside assistance and they will recover the car and supply me with courtesy car.

I was advised that option would be faster. So I hang up and ring roadside assistance only to be told that the vehicle can be recovered but no courtesy vehicle will be provided.
So I ring your Cambridge branch again and asked for Katie, a gentleman answered, he ignored my request and kept asking questions in the meantime refusing to locate Katie. So I hung up and rang again, this time I managed to get through to Katie and she said that it was her mistake and roadside assistance was correct. She then said that I could transfer me to her manager to see what could be done and ask me to hold in which I did and then got cut off. I rang again having been cut off and asked for Katie, I was told she was busy and he would send an email to Katie for her to call me. Well this was swift and she called me back within 5mins. When I answered her call she asked how I had got on with the manager, so I told her that I haven't spoke to him yet and was cut off. She then transferred me to him and this was his response:
"On inspection off the vehicle you would have to bring it in...."
I asked him how he came to that conclusion? His reply
"All I can say is that having inspected the vehicle you would have to bring it in"
So I asked him if none of your people has seen the car how can you make that comment? He just said from inspection of vehicle you would have to bring it in!
Obviously I wasn't getting through to him and said nowonder your company is shit and he just hung up.
NOT THE KIND OF SERVICE YOU EXPECT FROM A BLUE CHIP COMPANY, it's the kinda of service you expect from you local takeaway when they,'ve messed your order up and don't want to resolve it.

- That call irritated me so much I decided enough was enough and decided to take action via social media to which I'm told I would be contacted within 48hours only for that NOT TO HAPPEN and for you to say if I don't get back to you in 3days you will close the case??? When it's taken you almost a week to contact me???

So in light of that tell me would you look to buy a Skoda? Would you recommend it??
I'll have to say NO.

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Old and Grumpy
Posts: 640
Joined: Sat Oct 13, 2018 1:59 pm
Location: North West Leicestershire

Re: PLEASE when you sign up to the forum

Post by Old and Grumpy » Fri Feb 26, 2021 9:29 am

Skoda369 wrote:
Thu Feb 25, 2021 4:46 pm
How do I post about an issue I have with Skoda?Finally someone has had the decency to reply.
I was under the impression that I would have got this mail Thursday last week but it kind off sums up the customer service level Skoda has bearing in mind I had to go via social media to get anyone's attention. Your staff whom ever the manager was in your Cambridge branch wasn't helpful in anyway. He was ignorant, arrogant and rude.
Events leading to this:

-on 13th Feb on my way home from work I hit a kerb traveling around 30-36mph and the airbags deployed. Both sides overhead airbag and passenger seat airbag deployed.
Damage to exterior = front wheel slight damage and rear tyre has bubble. I was travelling on my own and nobody was in passenger seat. I don't understand why the airbags have deployed as I used to have an BMW X5 and I had hit the kerb numerous times and never have I experienced the airbags to be deployed. I understand the airbags are a safety feature but for the front passenger seat airbag to deploy when no one is seated there is dumb found to me.

-15th Feb I contact Skoda customer service and was told it would be best to speak to my local dealership. She ask for my postcode in which I gave her (CB11 4LT which is elmdon and not far from saffron Walden and Cambridge. She comes back to me and says the closest branch is Colchester!? So I told her my closest would be Cambridge branch. She then comes back to say is Milton Keynes closer?? What when I've already told her my closest branch is Cambridge, what world is she on???

-i ring your Cambridge branch and spoke to a lady named Katie. I told her what had happened and she said that she would have to have the vehicle in to take a look and there are two options I have. 1. they can collect the car and have a look but cannot provide courtesy car at present.
2. Ring Skoda roadside assistance and they will recover the car and supply me with courtesy car.

I was advised that option would be faster. So I hang up and ring roadside assistance only to be told that the vehicle can be recovered but no courtesy vehicle will be provided.
So I ring your Cambridge branch again and asked for Katie, a gentleman answered, he ignored my request and kept asking questions in the meantime refusing to locate Katie. So I hung up and rang again, this time I managed to get through to Katie and she said that it was her mistake and roadside assistance was correct. She then said that I could transfer me to her manager to see what could be done and ask me to hold in which I did and then got cut off. I rang again having been cut off and asked for Katie, I was told she was busy and he would send an email to Katie for her to call me. Well this was swift and she called me back within 5mins. When I answered her call she asked how I had got on with the manager, so I told her that I haven't spoke to him yet and was cut off. She then transferred me to him and this was his response:
"On inspection off the vehicle you would have to bring it in...."
I asked him how he came to that conclusion? His reply
"All I can say is that having inspected the vehicle you would have to bring it in"
So I asked him if none of your people has seen the car how can you make that comment? He just said from inspection of vehicle you would have to bring it in!
Obviously I wasn't getting through to him and said nowonder your company is shit and he just hung up.
NOT THE KIND OF SERVICE YOU EXPECT FROM A BLUE CHIP COMPANY, it's the kinda of service you expect from you local takeaway when they,'ve messed your order up and don't want to resolve it.

- That call irritated me so much I decided enough was enough and decided to take action via social media to which I'm told I would be contacted within 48hours only for that NOT TO HAPPEN and for you to say if I don't get back to you in 3days you will close the case??? When it's taken you almost a week to contact me???

So in light of that tell me would you look to buy a Skoda? Would you recommend it??
I'll have to say NO.


So what's your problem?

It seems people are trying to help you, but you are insisting it MUST be on your terms.

And if anyone is being offensive and rude it would appear to be YOU.

Get Skoda Assist to recover the car to the dealership.

The dealership can't be expected to advise you on a repair until they have inspected the car.

It's hard luck about the lack of a courtesy car, but probably just as well if you have a history of hitting kerbs. You could end up with a bill for courtesy car repairs as well.
Last edited by Old and Grumpy on Fri Feb 26, 2021 11:10 am, edited 3 times in total.
2018 Kodiaq SE 1.4 TSI, 93kW, 2WD, manual, 5 seater, Petrol Blue, North West Leicestershire. :D

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Colin Lambert
Posts: 3450
Joined: Tue May 10, 2016 10:40 am
Location: Poole Dorset

Re: PLEASE when you sign up to the forum

Post by Colin Lambert » Fri Feb 26, 2021 10:57 am

Some SkoDa dealers are brilliant some are rubbish.
I assume Vindis is your dealer?
if so write to the two top bods.
From the internet.
'In 2020, Vindis Group celebrates its 60th Anniversary. We are proud to look back at the foundation of our business, which is still family-owned and with Gary Vindis as our Chairman, and Jamie Vindis as our Managing Director'.
I must ask why you keep hitting curbs though!
I have driven all my life and when working I was 'on the road' for 16 years doing 30K miles a year.
I have hit a curb twice once when I was 18 and a rear tyre burst (not my fault) and last year when I was driven off the road by a white van! (not my fault)
If the air bags deployed it must have been a hell of a bang!!
Moderator
Sportline .1.5DSG. Race Blue. S/s spare, KAROQ. :shock: EX Kodiaq SE L1.4 DSG.
Diploma in Automotive Engineering.
Retirement is wonderful, it's doing nothing without being caught out! :lol:
[color=#00

scratch113
Posts: 248
Joined: Fri Jan 25, 2019 7:59 pm
Location: South West UK

Re: PLEASE when you sign up to the forum

Post by scratch113 » Fri Feb 26, 2021 9:25 pm

O&G, Colin,

As that was his first and only post on this forum, I have only one thing to say...

keep-calm-and-dnftt.png

New car: Kodiaq Sportline 2.0TDI 190 4x4 DSG
Previous:
2016 LR Disco Sport HSE Lux
2008 Audi A5 3.0TDI
2003 Audi S4 4.2 V8
1998 Audi A4 2.8 quattro
1995 Audi A4 1.8T Sport
1992 VW Golf Mk3 1.9 TD
1990 Ford Escort Mk5 1.6 LX
1983 Vauxhall Astra Mk1 1.3 S

violins
Posts: 1
Joined: Mon Mar 08, 2021 1:16 pm

New Member

Post by violins » Mon Mar 08, 2021 1:30 pm

Hi,

Just joined the forum.
I'm based in Cardiff and have owned a 2017 Kodiaq EditionTDi 190 DSG 4WD from new. It's had no problems apart from one of the door protectors popping off! We are a Skoda family - my wife drives a Karoq and my daughter is waiting for delivery of her new Kamiq.

Peter

scratch113
Posts: 248
Joined: Fri Jan 25, 2019 7:59 pm
Location: South West UK

Re: New Member

Post by scratch113 » Mon Mar 08, 2021 10:04 pm

violins wrote:
Mon Mar 08, 2021 1:30 pm
Hi,

Just joined the forum.
I'm based in Cardiff and have owned a 2017 Kodiaq EditionTDi 190 DSG 4WD from new. It's had no problems apart from one of the door protectors popping off! We are a Skoda family - my wife drives a Karoq and my daughter is waiting for delivery of her new Kamiq.

Peter
Hi Peter, hope you find us a mostly friendly and helpful bunch here - lots of useful tips!
You'll find a fair few who just don't get on with the door protectors and some even deliberately remove them. There's also a decent thread here somewhere that gives decent instructions on how to put them back on fairly easily. I'm sure someone more tech savvy than me will post a link to it...
In 2 years of ownership I've not (yet!) had any problems with them and on balance find they're OK and would rather be with them than not.
New car: Kodiaq Sportline 2.0TDI 190 4x4 DSG
Previous:
2016 LR Disco Sport HSE Lux
2008 Audi A5 3.0TDI
2003 Audi S4 4.2 V8
1998 Audi A4 2.8 quattro
1995 Audi A4 1.8T Sport
1992 VW Golf Mk3 1.9 TD
1990 Ford Escort Mk5 1.6 LX
1983 Vauxhall Astra Mk1 1.3 S

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