Hello and not a great start

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telephoneman
Posts: 6
Joined: Sat Sep 07, 2019 9:53 am
Location: East Yorkshire, UK

Hello and not a great start

Post by telephoneman » Sat Sep 07, 2019 10:05 am

Hi all,

just bought a 2017 Kodiaq Edition (4wd, 190PS, Pan roof, rear camera) and driven it home from the Skoda dealer.

On the way home I got an alert to tell me that the blind spot monitor was deactivated due to a faulty sensor! Obviously I'll contact the dealership about that but more worryingly I just realised that what I thought were water marks on the front and rear window chrome wasn't coming off and was actually the chrome worn off!

Do you think they'll replace these under warranty or have I blundered?

TIA,

Liam

2019-09-07 11.00.06.jpg

Regards,

Liam

White Kodiaq 2.0 190 PS 4WD DSG Edition, Pan Roof and Reversing Camera


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Colin Lambert
Posts: 3138
Joined: Tue May 10, 2016 10:40 am
Location: Poole Dorset

Re: Hello and not a great start

Post by Colin Lambert » Sat Sep 07, 2019 11:12 am

Werlcome to the forum.
This chrome 'bloom' is, unfortunately, a fairly common problem.
I suggest you go straight back to the dealer and point out both faults demanding (nicely) that you want both sorted out under warranty.
If they decline or say anything other than "Yes sir, no problem". Tell them you will contact Skoda U.K. and if they decline a warranty claim you will refuse the care under the sale of goods act as not fit for pur[pose.
By law they must be given one chance to correct any faults. (under warranty)
But it is imprtant that you register your intent asap as refusing the car is time limited.
Good luck, let us know how you get on. If the dealer gives you any trouble, please name and shame him to warn others.
ModeratorEdition .1.5DSG. Petrol Blue. S/s spare, Cream leather KAROQ. :shock: EX Kodiaq SE L1.4 DSG.
Diploma in Automotive Engineering.
Retirement is wonderful, it's doing nothing without being caught out! :lol:
[color=#00


telephoneman
Posts: 6
Joined: Sat Sep 07, 2019 9:53 am
Location: East Yorkshire, UK

Re: Hello and not a great start

Post by telephoneman » Sat Sep 07, 2019 2:13 pm

The Sales guy has promised to get it sorted out (which in my book constitutes a contract).

While I'm on, it's quite hard to see when you are doing 30, 50, 70mph on the speedo. Is there any way to bring the speed up in the centre of the display? I can get just about everything else up there!

Regards,

Liam
Regards,

Liam

White Kodiaq 2.0 190 PS 4WD DSG Edition, Pan Roof and Reversing Camera


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Kenny R
Posts: 446
Joined: Thu Feb 01, 2018 3:56 pm
Location: East Lothian

Re: Hello and not a great start

Post by Kenny R » Sat Sep 07, 2019 3:48 pm

telephoneman wrote:
Sat Sep 07, 2019 2:13 pm


While I'm on, it's quite hard to see when you are doing 30, 50, 70mph on the speedo. Is there any way to bring the speed up in the centre of the display? I can get just about everything else up there!

Regards,

Liam
You certainly can have a digital MPH display.

2AC9B844-5D04-4ABA-8A3C-B7DA90DF69E1.jpeg

1E187A12-4A1E-4B1D-9C29-97A6F12F4189.jpeg

Candy White 2.0 TSi SE L 7 seat. Heated windscreen/ nozzles, kids pack, front rear parking sensors, reversing camera and spare wheel, Milotec rear bumper inserts.
And for the winter months: 17” Black alloys with 215x65x17 Nokian WR SUV3 winter tyres.


SkodaVRS1963
Posts: 75
Joined: Mon May 06, 2019 1:12 pm
Location: Bath

Re: Hello and not a great start

Post by SkodaVRS1963 » Sat Sep 07, 2019 4:50 pm

telephoneman wrote:
Sat Sep 07, 2019 10:05 am

Do you think they'll replace these under warranty or have I blundered?
No.

My many years experience of having dealings with Skoda (and Ford, for that matter) are that once they've got your money, then they'll treat you like a dog does its fleas.

Sorry but until you get rid of your car then you're in for a world of pain :oops:
Kodiaq VRS 2019 build, velvet red paint, heated windscreen, heated steering wheel


telephoneman
Posts: 6
Joined: Sat Sep 07, 2019 9:53 am
Location: East Yorkshire, UK

Re: Hello and not a great start

Post by telephoneman » Thu Oct 17, 2019 7:30 am

Pleased to say that Rainworth Skoda replaced all the dodgy chrome without complaint. They even collected the car and returned it!
Regards,

Liam

White Kodiaq 2.0 190 PS 4WD DSG Edition, Pan Roof and Reversing Camera


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Colin Lambert
Posts: 3138
Joined: Tue May 10, 2016 10:40 am
Location: Poole Dorset

Re: Hello and not a great start

Post by Colin Lambert » Thu Oct 17, 2019 9:08 am


No.

My many years experience of having dealings with Skoda (and Ford, for that matter) are that once they've got your money, then they'll treat you like a dog does its fleas.

Sorry but until you get rid of your car then you're in for a world of pain :oops:

[/quote]

Oh Ye of little faith!.
I don't know who your Skoda dealer is but mine is brilliant and extremely helpful, which no doubt it is because it is a family owned business (not a huge group) and has won Skoda dealer of the year twice in the last three years. They only missed the middle year because they were completely rebuilding the site.
They are not all rubbish TG.
Ten years of dealing with them and 7 Skodas later I am a very happy chappy!
ModeratorEdition .1.5DSG. Petrol Blue. S/s spare, Cream leather KAROQ. :shock: EX Kodiaq SE L1.4 DSG.
Diploma in Automotive Engineering.
Retirement is wonderful, it's doing nothing without being caught out! :lol:
[color=#00


old man
Posts: 334
Joined: Sun Aug 19, 2018 7:23 am
Location: Somerset

Re: Hello and not a great start

Post by old man » Thu Oct 17, 2019 10:08 am

telephoneman wrote:
Thu Oct 17, 2019 7:30 am
Pleased to say that Rainworth Skoda replaced all the dodgy chrome without complaint. They even collected the car and returned it!
You were fortunate that Skoda fixed that for you and it was obviously because the marks were there when you bought the car. Had you caused the marks after you bought the car, Skoda would not have replaced them as they view it as a non warranty issue and have issued a circular to their dealers telling them that it's not a warranty claim.
There is a thread here somewhere regarding this phenomena. The main protagonist seems to be TFR, but tree sap can cause them and I think water in some areas of the country can do it too.
Stay away from TFRs, because if you get them again Skoda won't replace them under warranty. There is a way to remove them though.
The window trims are obviously made from a substandard material because the chrome grill trim isn't affected.


telephoneman
Posts: 6
Joined: Sat Sep 07, 2019 9:53 am
Location: East Yorkshire, UK

Re: Hello and not a great start

Post by telephoneman » Thu Oct 17, 2019 12:26 pm

"The window trims are obviously made from a substandard material because the chrome grill trim isn't affected"

Interestingly, the problem affected the trims around all four opening windows but not around the non-opening small windows at the back, which are obviously made from a different material.

Now that the warranty issue is dealt with I can invest in that pedal box I've been promising myself!
Regards,

Liam

White Kodiaq 2.0 190 PS 4WD DSG Edition, Pan Roof and Reversing Camera


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