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Boot opening/closing problems anyone?

64K views 73 replies 33 participants last post by  JamieK 
#1 ·
Hi there,

Anyone else had problems with their electric boot door not closing properly, or stopping when halfway open?

Seems to be connected to the latch at the bottom of the boot door not behaving as it should, but I don't know why that would stop it opening completely.

Fiddling with the aforementioned latch, and moving it to a different position seems to allow the boot to open or close, but it's happening quite regularly and I've had to book the car back into the Garage.

Any suggestions or similar experiences?
 
#27 ·
Apart from you penultimate line. I concur ENTIRELY with your comments and your frustrations.
Now the 'Connect' app won't work on my 'phone WTF?? :evil:

Unfortunately at 6'2" with a bad back I cannot get into/out of an Octavia without banging my head on the A pillar. I tried on a very nice demo L&K, it was not to be!

I have owned 5 Hondas, 2 Mazdas and 5 Mitsubishis. All many years ago before all this 'tech' rubbish was de rigeur, but the last Mitsu was the PHEV and more techy than that you cannot get. Not ONE problem with ANY of the Jap cars I have owned. Why not one asks oneself??
 
#28 ·
Colin Lambert said:
Apart from you penultimate line. I concur ENTIRELY with your comments and your frustrations.
Now the 'Connect' app won't work on my 'phone WTF?? :evil:

Unfortunately at 6'2" with a bad back I cannot get into/out of an Octavia without banging my head on the A pillar. I tried on a very nice demo L&K, it was not to be!

I have owned 5 Hondas, 2 Mazdas and 5 Mitsubishis. All many years ago before all this 'tech' rubbish was de rigeur, but the last Mitsu was the PHEV and more techy than that you cannot get. Not ONE problem with ANY of the Jap cars I have owned. Why not one asks oneself??
Im 6'1''with a bad back :D
I was actually a Renault customer before the Skoda switch, a base model 2007 Clio ( lovely car ) Clio GT and Megane Coupe were the three I owned, not one single issue at all.
I just get the impression that Skoda has got a bit smug, head swelling with the praise it gets from road testers.
It now sees itself as a premium brand, prices starting to go North to suit, and it has such a loyal band, which it has, they will follow regardless.
Wrong.
When you consider that I could have looked towards the new Jag E Pace or a whole multitude of other vehicles, that is what I will probably do next time.
I have actually been daft enough to have gone brand loyalty rather than really shop around and see what else was out there.
Thats just a personal view, many will not hold it, thats fair enough.
Thing is Colin you are the moderator for this forum, your brand loyalty will be without question yet even you are fruistrated and asking questions.
That is not good, is it!
 
#29 ·
Hi all. Can't get my boot to close past this point. When it gets to this point it beeps and stops, as if there's something blocking it but this isn't the case. Have tried repeatedly opening and closing it, starting the jeep but no joy.

Any ideas? Can I push it closed as don't want to leave it open overnight especially as it's starting to rain which it hasn't in weeks.
 

Attachments

#30 ·
You can just push it closed and it should latch shut. The sensor thinks something is blocking the door from closing for some reason.
 
#31 ·
Check your seals round the boot.. I installed a rear dashcam that I had to fiddle with the seals to hide to wires and didn't quite re-seat it properly.
Might not be the same thing that caused it but it was what caused my boot to do the same thing until sorted the seal out.
 
#33 ·
I've only had my Kodiaq about 5/6 weeks and haven't had this problem at all but reading this thread has got me worried as my boot is always fully loaded with a substantial amount of expensive work equipment.

Is this a problem that appears after owning car a while or is it apparent from early on?

How common is it, and is it still an issue on newer models?

Is it an issue with the car itself or is it operator error, key being inadvertently pressed whilst in pocket/bag etc?

Is there a way to deactivate electric tailgate?
 
#34 ·
This what often happens.
One push & hold on key pad and it gets stuck in this position.
However much key pad prodding had no affect. I had to lift it up by hand.
As you can see, I am well within the range of the key pad.
TWICE yesterday! Pics gone to dealer.
Getting VERY fed up with my tailgate!

 
#35 ·
Colin Lambert said:
This what often happens.
One push & hold on key pad and it gets stuck in this position.
However much key pad prodding had no affect. I had to lift it up by hand.
As you can see, I am well within the range of the key pad.
TWICE yesterday! Pics gone to dealer.
Getting VERY fed up with my tailgate!

I find that I need to be closer to the car(and with no obstruction between me and it) to open the tailgate properly than I have to be to unlock it.
 
G
#36 ·
Colin Lambert said:
This what often happens.
One push & hold on key pad and it gets stuck in this position.
However much key pad prodding had no affect. I had to lift it up by hand.
As you can see, I am well within the range of the key pad.
TWICE yesterday! Pics gone to dealer.
Getting VERY fed up with my tailgate!

I need to be closer than shown in first picture to get mine to open.
 
#38 ·
I can open the tailgate out of line of sight and at a distance of 30feet. In the first picture above I was about 15ft from the back of the car, when it works it will do so from at least 30/40 feet.
 
#39 ·
Heard from Customer Service Manager at SUK. They have agreed to pay for replacement of broken N/S/R door protector with existing mechanism. As soon as new improved mechanism becomes available it will be fitted at Skoda factory's expense.
Boot lid problem is considered to be electronic fault. SUK will discuss with dealer S/M who is discussing with his electronic specialist . It will be examined when door protectors are fitted.
 
#40 ·
I've said it before and I will say it again:
Unless you are vertically challenged or wheelchair ridden, the electronic tailgate is an engineering solution without a problem.
What I am saying; it should have remained an option on all trims.

To put it mildly, if it was an option of only £10 to not have an electronic tailgate on the next Kodiaq, I'd probably jump at it.
(same goes for KESSY, but let's not hijack this thread with that old chestnut).
 
#41 ·
I'd go with you on a manual tailgate. It is just a gimmick I could well do without. I had one on my Mitsu PHEV and of course that worked perfectly.
Shame Skoda has to make a dogs breakfast of something that all others make work perfectly.
 
#43 ·
Mine is scheduled to go into service for 3rd time in a week or so for this (plus many other problems now).

They've already apparently sorted a glitch with the computer the first time. Second time I was told it was a problem with the boot motor so that was replaced... was okay for a few weeks and back to square one again.

Now it's not opening properly again, or just opening on its own when the key is away in a faraday pouch. I came back from putting a trolley away last week to the boot fully open for anyone to run off with anything g from inside my car. Super! I can't belivee we're back to square one again.

The other faults are crazy too - issues with the oil service notifications going off, radio resetting itself and everything lost, car not locking properly, car sensors all going besetk for no reason, tyre pressure indicators going off when tyre pressure acceptable. The car is driving me nuts. Don't get me wrong, I love the car, it's a great family car but the technical faults and issues are beyond belief.

Plus is anyone else peeved that when they do this work it's only covered under a three month warranty when it's had issues from day one - it should be covered under the initial warranty again! It's not my fault it was faulty from purchase! My warranty on the boot should remain untouched.
 
#44 ·
Alan Chapple said:
So just to confirm, it's not a problem with the car/tailgate as such, it's more inadvertently pressing the 'boot open' button on the key fob somehow?

Or am I missing something else?
Is this a known fault with the actual car itself then that we all need to worry about and keep an eye on or not, I'm confused.
 
#45 ·
Don't understand this 3 month warranty you are referring to ? Are you saying a fault repaired under warranty during the first year of ownership is only covered for the next 3 months and not years 2 or 3 ? That cannot be right.
 
#46 ·
I'm with the Prof. That has to be rubbish. Somebody is yanking your chain! Who told you ? Take it up with SUK Customer service. The car has a 3 year bumper to bumper warranty. so if something keeps going wrong it must be covered for repeated repair/replacements.
Frankly if my car was a badas 'Fedup....' I would return it ti the dealer as unfit for purpose, which I believe you can do after the dealer has attempted a repair and it did not cure the problem. How long have you had the car?
 
#48 ·
Jonnoa said:
The only problem I have had is sometime it will not closes on the remote despite the lights flash so it is getting a signal. Sometimes it can be 2-3 days of not working then everything is ok for several weeks, have tested with all remotes as does the same with all of them so it is not a remote issue.
Have not got to the bottom of it yet.
been to dealers today for first oil change. while there asked them to check the boot open and closure.

The problem i am having is if the keys are in my pocket and the boot opening button on the fob gets pressed while im away from the car, like the other day i was in the house and the fob got pressed it opened the boot but unknown to me till i happend to look out of the bedroom window and saw it was open. so i tried to close the boot from the bedroom window and it would not close.
this has append a few time and the only way to get the boot to close is virtually stand next to the boot and press the button on the fob. which is defeating the object might as well press the button on the boot.

While at the dealers got the technician to try it, we stood in the show room about 15 meters away and the boot opened then told him to try closing it and it wouldn't close we had to go out to the car and virtually stand next to the car then it would close. So he checked the instruction manual it says should work up to 30 meter away if not could need new battery, so he changed battery tried again and still wouldn't close from inside the show room.

so problem still not fixed going to have to wait now while he contacts tech support to see if there is a solution to this.

Wounded if anyone has had same issue and it got fixed, or could someone try opening and closing their boot from some distance see if theirs works and let me know, if it does i got some ammo when i return to dealers.

The main doors work ok they open and close from a distance its just the boot has a problem.
 
#49 ·
Join the club!
I didn't think you were able to close the boot with the fob (for safety reasons?) Mine has NEVER done so even from day one.
Most times It opens on the fob ok but others it opens about a foot and stops. Press and hold and it sometimes open another foot and then stops again, then 9/10 that's it. I have to either lift it up manually or press the door button to close it and then press the handle to open it. what a FAFF! I cannot understand what Skoda's problem is with their electronic systems. My Mitsu PHEV electric boot worked faultlessly.
Perhaps Skoda should consider opening a plant in Japan. At least they might be more reliable then. :lol:
What a shame we can't buy one of these in the U.K.
 
#50 ·
steve1k said:
Jonnoa said:
The only problem I have had is sometime it will not closes on the remote despite the lights flash so it is getting a signal. Sometimes it can be 2-3 days of not working then everything is ok for several weeks, have tested with all remotes as does the same with all of them so it is not a remote issue.
Have not got to the bottom of it yet.
been to dealers today for first oil change. while there asked them to check the boot open and closure.

The problem i am having is if the keys are in my pocket and the boot opening button on the fob gets pressed while im away from the car, like the other day i was in the house and the fob got pressed it opened the boot but unknown to me till i happend to look out of the bedroom window and saw it was open. so i tried to close the boot from the bedroom window and it would not close.
this has append a few time and the only way to get the boot to close is virtually stand next to the boot and press the button on the fob. which is defeating the object might as well press the button on the boot.

While at the dealers got the technician to try it, we stood in the show room about 15 meters away and the boot opened then told him to try closing it and it wouldn't close we had to go out to the car and virtually stand next to the car then it would close. So he checked the instruction manual it says should work up to 30 meter away if not could need new battery, so he changed battery tried again and still wouldn't close from inside the show room.

so problem still not fixed going to have to wait now while he contacts tech support to see if there is a solution to this.

Wounded if anyone has had same issue and it got fixed, or could someone try opening and closing their boot from some distance see if theirs works and let me know, if it does i got some ammo when i return to dealers.

The main doors work ok they open and close from a distance its just the boot has a problem.
Tried this on mine and found same thing ie long press on fob boot opens but long press again and it will only close if you are close to car. Perhaps a safety feature to reduce chance of closing boot when someone underneath ?
 
#51 ·
Professor1999 said:
steve1k said:
Jonnoa said:
The only problem I have had is sometime it will not closes on the remote despite the lights flash so it is getting a signal. Sometimes it can be 2-3 days of not working then everything is ok for several weeks, have tested with all remotes as does the same with all of them so it is not a remote issue.
Have not got to the bottom of it yet.
been to dealers today for first oil change. while there asked them to check the boot open and closure.

The problem i am having is if the keys are in my pocket and the boot opening button on the fob gets pressed while im away from the car, like the other day i was in the house and the fob got pressed it opened the boot but unknown to me till i happend to look out of the bedroom window and saw it was open. so i tried to close the boot from the bedroom window and it would not close.
this has append a few time and the only way to get the boot to close is virtually stand next to the boot and press the button on the fob. which is defeating the object might as well press the button on the boot.

While at the dealers got the technician to try it, we stood in the show room about 15 meters away and the boot opened then told him to try closing it and it wouldn't close we had to go out to the car and virtually stand next to the car then it would close. So he checked the instruction manual it says should work up to 30 meter away if not could need new battery, so he changed battery tried again and still wouldn't close from inside the show room.

so problem still not fixed going to have to wait now while he contacts tech support to see if there is a solution to this.

Wounded if anyone has had same issue and it got fixed, or could someone try opening and closing their boot from some distance see if theirs works and let me know, if it does i got some ammo when i return to dealers.

The main doors work ok they open and close from a distance its just the boot has a problem.
Tried this on mine and found same thing ie long press on fob boot opens but long press again and it will only close if you are close to car. Perhaps a safety feature to reduce chance of closing boot when someone underneath ?
Thanks for trying that.
just seems pointless it can open from a longer distance manual says 30 meters but only close when closer. Few times now my boot has been opened without me knowing while fob in my pocket and iv been inside the house only lucky nothing been stolen out of the boot or car, or even the motor stolen this needs sorting.
 
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