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Discussion Starter · #1 ·
I am at my wits end here. I have a Kodiaq Petrol auto DSG with appx 125K on the clock, every so often at first, usually in traffic. The engine would stop whilst in drive, engine light on, no drive and no reverse.
shutting down which is sometimes dangerous depending where I am, cycling the start up and it usually clears it.

As it started to happen more often, I spoke to the dealer who said that it was missing several software updates which would cost me over £400. ( why do the updates cost me anything ? )
Still, I paid the money and it made no difference.
So I then paid a further couple hundred pounds to get a diagnostic, which threw up the following:
Unable to perform adaptive drive due to control unit communication malfunction, clutch 1 is opening unintentionally, mechatronics malfunctioning.
Cost £3900.00

Now having spoken to the dealer to ensure this would fix the issue, he basically does not know.
If it does not, new gearbox etc

I feel he is making it up as he goes along - don't we have any knowledgeable dealers any more.
Don't know what to do next but thinking I would never get a Skoda again due to this madness.
Your thoughts would be appreciated.

PS: Same dealer about five years ago, charged 4 grand for a new gearbox and when collected the problem had not gone away. He then changed a universal joint and it solved it. So I do not trust them at all.
 

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Simples - go to a different dealer.

Regarding the software updates - when was the car last serviced by Skoda? Updating the software should be part of the scheduled service.

£3900 for mechatronics malfunction! Yikes,.that sounds double what I thought replacing the mechtronics should cost. Of course it may be something else other than replacing mechatronics which would work out much cheaper.

Have a word with a few other dealers and/or look up a VW gearbox specialist and ask their advice.

Would never buy Skoda again? You can include Seat, VW and Audi in that because it's the exact same engine / gearbox. Personally I wouldn't judge a brand on a single dealership.

PS - the 125k miles - is that all your mileage, i.e. have you had the car from new? Does it have a full main dealer service history?
 

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Skoda Kodiaq Petrol Auto DSG
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Discussion Starter · #3 ·
Thhank you for that,
The car has been mine since new and has had all the services done by my local mechanic, oil changes etc. using the correct brands of oil and parts. Skoda Nelson are astronomical costs. And since when is it normal for a car which runs fine from new to have to have so many updates? That is surely a scam to draw you back to the dealer?? I have run my own business for 35 years and dealt with many Company cars over the years, NEVER have I known this scenario.
I did ask Skoda in Wigan in a detailed email, sent three times, which they never answered. So not particularly impressed with Skoda customer service network at all.
As for VW, Audi etc. I know, this DSG type unit is in many of them these days. But I won't have one again. Its just a rip off and if as the dealer stated yesterday, " you can only expect 150K miles before they fail " its not very good PR is it.
I know of a dealer in Manchester whom I will speak to but don't hold out much hope.
 

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If it's the clutch in the DSG, then it possible to replace these without changing the entire gearbox, which I would guess is what you've been quoted £3900 for. There are clutch repair packs for the DSG you have for around the £400-500 mark, plus the time a mechanic would take to fit it. Should be way cheaper than replacing the entire 'box. Then again, from your description, it sounds like the DSG control unit that may be faulty and I'm not 100% convinced that it would get changed if the dealer changed the 'box for £3900.

I'd be taking the car to your independent mechanic (ideally someone who is a VAG specialist) and ask them about it. Sounds to me like the Skoda dealer you're dealing with aren't really interested in keeping your custom. Charging £400 for software updates seems a right royal rip-off. If they were essential then they would have come out as a safety recall and the law states you can't be charged for them. If they're not safety related then they're not essential, it's customer choice to have them done or not.

As for asking a dealer for their opinion in an email, I'd be surprised if they replied to an unsolicited email be honest, especially if you're not already a customer of theirs. Worth backing it up with either a phone call or else a visit into the dealer to actually speak to their service department, but I don't know your circumstances in how far you'd have to travel for that.

Definitely need a second opinion though.
 

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The car has been mine since new and has had all the services done by my local mechanic, oil changes etc. using the correct brands of oil and parts.
Reason I asked was would it be worth contacting Skoda for goodwill etc. But given your answer, that's out of the question.
And since when is it normal for a car which runs fine from new to have to have so many updates? That is surely a scam to draw you back to the dealer?
Absolutely not. Check out the forum and you'll find many problems have been cured by an update. But again, you answer the question why they or any Skoda dealer would charge you - if you're not loyal to Skoda in looking after the car then why should they show any goodwill to you?
I did ask Skoda in Wigan in a detailed email, sent three times, which they never answered. So not particularly impressed with Skoda customer service network at all.
I agree not good customer service at all, but playing devils advocate - how do you know they received your emails? Personally I'd be speaking to someone.
As for VW, Audi etc. I know, this DSG type unit is in many of them these days. But I won't have one again. Its just a rip off and if as the dealer stated yesterday, " you can only expect 150K miles before they fail " its not very good PR is it.
If you're not happy with the brand then I agree, don't buy another. Butif anyone said something similar to me, I'd be asking to speak to the dealer principal or passing their comment on to Skoda UK.
The most problematic gearboxes were the older DQ200's which I don't believe were ever used in a Kodiaq ( might have for older 1.4tsi but in any case that's nothing to do with your car ).
Now here's the thing, IF MAINTAINED PROPERLY, the DSG's used in Kodiaqs are as reliable as any other manufacturer. But that's the thing - IF MAINTAINED PROPERLY.

You say you had the car serviced by your own mechanic. Can you tell me the year and engine of your Kodiaq, and what, if any, service work your mechanic has carried out on the gearbox?
 

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You say you had the car serviced by your own mechanic. Can you tell me the year and engine of your Kodiaq, and what, if any, service work your mechanic has carried out on the gearbox?
Indeed - DSG oil change should be every 4 years or 40k miles. If you're having the servicing done outside of a Skoda dealer, is your independent garage aware of this and able to advise correctly?
 

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Discussion Starter · #7 ·
Oil changed every 20,000 miles along with the engine oil/filters service etc. I insist on the highest quality oils used and keep receipts to show that it has been done to the manufacturers standards.
I average 25 to 30 K per year and can't afford a breakdown as I could be anywhere in the country. So I like to ensure the services are performed correctly. As for loyalty to Skoda dealerships, how about customer loyalty from them? The service charges from them are eye watering, consumables at least double what you can buy quality parts at, and if anything goes wrong - they don't know how to fix it ?? But will happily guess at spending your 4 grand like they did on a previous vehicle of my sales director. Similar statement, swapped a gearbox, it ended up being a universal joint issue on a drive shaft which we realised when we collected the car ( Superb ) and the problem was just the same. When I asked about the old gearbox for testing, they suggested it was sent back to Skoda already and could not let me have it.
Still, I will try to get to the bottom of it.
 

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Oil changed every 20,000 miles along with the engine oil/filters service etc. I insist on the highest quality oils used and keep receipts to show that it has been done to the manufacturers standards.
I average 25 to 30 K per year and can't afford a breakdown as I could be anywhere in the country. So I like to ensure the services are performed correctly. As for loyalty to Skoda dealerships, how about customer loyalty from them? The service charges from them are eye watering, consumables at least double what you can buy quality parts at, and if anything goes wrong - they don't know how to fix it ?? But will happily guess at spending your 4 grand like they did on a previous vehicle of my sales director. Similar statement, swapped a gearbox, it ended up being a universal joint issue on a drive shaft which we realised when we collected the car ( Superb ) and the problem was just the same. When I asked about the old gearbox for testing, they suggested it was sent back to Skoda already and could not let me have it.
Still, I will try to get to the bottom of it.
Captain - Your engine oil would have been changed every 20k miles ( longlife service which is correct given your high annual mileage ), but I was specifically asking about the DSG gearbox. In your reply, you haven't made any mentiion about maintaining the gearbox.

Last question before I tell you what I think has happened - you went to Skoda to resolve the gearbox issue. Why did you not go to the same indi mechanic friend who's been looking after your car to resolve the problem?
 

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Discussion Starter · #10 ·
What is this ????
I had assumed that this forum was for like minded owners to try and help one another, not sit in sanctimonious judgement over my choices of saving money and not being ripped off for basic service of a vehicle.
I said that knowing the mileage of my vehicle I had the standard oil change every 20K, which was the engine oil AND the gearbox oil. All I have on here sounds like Skoda reps covering their back and picking holes in a complaint over poor service and a dealer whom does not know what he is doing - clearly.
It matters not where I get me oil changed, or brakes done, or tyres, but instead of £400 for brake shoes I paid £80 fitted at my indipendant mechanic.
Don't worry yourselves eh, I just did not want to throw 4 grand at a crook with a Skoda badge and name tag without a guarantee that the work being done would solve the problem, so I won't.
I will look for an independant specialist for the DSG and see what they say.
 

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I will look for an independant specialist for the DSG and see what they say.
I think that pretty much sums up the advice previously given...
 

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What is this ????
I had assumed that this forum was for like minded owners to try and help one another, not sit in sanctimonious judgement over my choices of saving money and not being ripped off for basic service of a vehicle.
I said that knowing the mileage of my vehicle I had the standard oil change every 20K, which was the engine oil AND the gearbox oil. All I have on here sounds like Skoda reps covering their back and picking holes in a complaint over poor service and a dealer whom does not know what he is doing - clearly.
It matters not where I get me oil changed, or brakes done, or tyres, but instead of £400 for brake shoes I paid £80 fitted at my indipendant mechanic.
Don't worry yourselves eh, I just did not want to throw 4 grand at a crook with a Skoda badge and name tag without a guarantee that the work being done would solve the problem, so I won't.
I will look for an independant specialist for the DSG and see what they say.
Please do not jump to conclusions. Nobody is judging you on your choice of service agent and I really could give a hoot how much anyone pays for a service. What I'm trying to establish is find out where the problem lies before recommending the best course of action. I'm not sure why you feel the need to deviate from the actual problem and talk about brakes etc - we all know an indi is perfectly capable of carrying out a service and we all know that it's often a cheaper option. I'm just concerned your car has not been maintained properly.

You previously said oil change, you did not specify that was a gearbox oil change. Never in my life have I heard of anyone changing the gearbox oil on a DSG every 20,000 miles. I ask myself why change the gearbox oil every 20,000 miles, moreover why would someone who's looking to save money and not be ripped of, why would they unnecessarily change the gearbox oil every 20,000 miles? Worse still, you're a high mileage driver therefore could err on the side of extended intervals, not more frequent. It makes no sense whatsoever for you to change the gearbox oil every 20,000 miles. And if something has gone wrong with their car, then why after criticising a Skoda dealership, would they then take the car to that dealership and not the mechanic who's been looking after the car?

I struggle to believe it. My guess is your gearbox oil has not been changed every 20,000 miles. The question I ask myself is has it ever been changed? Is that why it's failed?

Your car is 3yr old and has covered 125k miles so clearly it's outside the std warranty period, i.e. you'd have to pay for the work whoever is tasked with the job. If you'd taken out an extra warranty to cover your higher mileage then fantastic, all you have to do is prove to the dealer / warranty provider by producing receipts that all the work you said has been done has actually taken place and the garage should carry out the repair. If you're not in a position to do that then realistically an indi will be your only option.
 

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It matters not where I get me oil changed, or brakes done, or tyres, but instead of £400 for brake shoes I paid £80 fitted at my indipendant mechanic.
And when you mention "brake shoes" - the Kodiaq doesn't have them, it has discs with pads front and back. Brake shoes go with drum brakes, which some cars do still have, notably the Enyaq (and VW ID.4 etc.) on the rear brakes.

That said, £400 would be about the price I would expect for front discs and pads (rears are a little cheaper). If you've found someone who can fit both discs and pads for £80 then that would be ridiculously cheap, but it says to me that they're definitely not using OEM parts and have just fitted the cheapest after-market ones they can find. Cheapest discs I've seen (non-OEM) are around £40ea and a little less for the pads.

If you meant that you were quoted £400 for pads only replacement (and comparing that with £80 for front pads only), then at the very least I would expect that price to be front and rears at the same time, but still think it's a little steep for a Skoda dealer. Front pad replacement normally around £125-150 mark at a main dealer, rears again a little less.
 

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I also begrudge paying a dealer for anything - my last car I bought at 6 years old and that I had for 8 years never saw a dealer. I changed the oil and filters myself and then took it to Kwik-Fit or similar if something came up on the MOT - that was it.

However, if I ever did have a problem (I didn't), I wouldn't blame the manufacturer or dealers - it was my choice to not follow their recommendations so I took the risk if it went wrong.

So to the OP, you took the risk, it hasn't paid off for you - live with it. Think of how much you have saved over the years by not going to the dealer?

Also, the dealer ripped you off 4 years ago with an un-needed gearbox and you went back to them?! Sorry, you lost all my sympathy for you at that...
 
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