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Discussion Starter · #1 ·
When connecting to Skoda connect, I have the following message :
Service is deactivated or your car is in privacy mode.

Note :I used to connect to the app before

Any ideas?
Thanks
 

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I had this message the other day. Next day it was back to normal :/

You can check the service activation on the Skoda Connect portal (website, not app)
 

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Mine was the same yesterday, and still is today on the app, but works on the web portal....
 

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Interesting.
I have the same message for all pages, bar the "Doors & Lights" page which does inform me that the car is locked.

I am sure this worked until recently. To me this smacks of a server-side problem.
Keep checking, I'd say.
 

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just found this on the web page
 

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Very interesting.
How long have you chaps had your cars?
Mine was about the 6th on the road in the Country i:e: one of the oldest on the forum. After initial niggles 'Connect' has worked fine ever since (using Android
Nougat 7.1 )& I have never been told that the licence has expired?????
I can assure Mr Skoda that if they try and bill me for £54 they will be told to stuff it where the sun doesn't shine. What a cheek!
 

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I have this problem and mine was registered in August 2017.
 

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Hi

Some people are also complaining on french forums.

Must be a server-side trouble
 

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The same for me...
Getting the message every time I try to connect. Have the car for 6 months...
 

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Now everything is working normally. Software update made some problems at least to Android platform.
 

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The same for me (Croatia). Skoda replied to me that they are aware of that problem and they are trying to fix it.
 

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Same for me.
 

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Had mine from July 17, had a couple of glitches on the iOS app before, tried re-installing but same fault, works fine on the web page, I will give it a few days and see what happens. :)
 

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Mine has always worked perfectly on Android Nougat 7.,1apart from one disconnect about 9 months ago.
 

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Mine stopped working a couple of days ago - mine is Apple iPhone fully up to date.
Tried re-installing app but to no avail. As I've only had the car 2 weeks (it was a demonstrator before ) MAY 17 reg who do I complain to?
 

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Start the engine ,go to your MMI , setup , skoda connect , choose all the options then untick & tick the on screen related box , stop the engine ,lock the car wait 10secs , check your application 'et voilà' !
 

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emanon said:
Start the engine ,go to your MMI , setup , skoda connect , choose all the options then untick & tick the on screen related box , stop the engine ,lock the car wait 10secs , check your application 'et voilà' !
Whats the MMI?
 

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Fuzzz said:
Whats the MMI?
I am a software engineer by trade and I suspect @emanon works in similar circles. MMI stands for "Man Machine Interface" in geek speak.
It's your entertainment unit.
 

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iwarv said:
Fuzzz said:
Whats the MMI?
I am a software engineer by trade and I suspect @emanon works in similar circles. MMI stands for "Man Machine Interface" in geek speak.
It's your entertainment unit.
Or he could be coming from an Audi perspective and then it's 'Multi-Media Interface'.

I'm a software engineer by trade and have never used Man Machine Interface, it's always a GUI. Though I'm too old to be considered 'in' with Geek Speak :lol:
 
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