Returned my Skoda kodiaq edition for what I thought would have been a minor repair to the door protection assembly but have been pushed from pillar to post after being told it is not a warranty claim (now by Blade Skoda Bristol, all electric garage and Skoda themselves). A customer service guy, Elliot, from Skoda advices that discretionary goodwill can be authorised by the franchised garages, but this has not been successful (for a measly 100 gbp assembly?).
To add to this I feel that I have been lied to by the garage who blamed the breakage on external influence (was told that my wife must have caught her coat in the door? Aren't doors designed to be accessed by coat wearing people?). After finding this forum it isn't clear that this is a design fault, I even told Elliot that I found the inner sliding mechanism had caught and so the protector did not retract when closing the door, but this was not evidently sufficient.
I get really pissed off at this kind of treatment by these huge businesses, and so am working through my own network (I lived in shanghai and know lots of Skoda people, one of which is now head of U.K. sales operations)) and so will go all the way to try to get Skoda to replace at their cost.
Such a shame, as I really love the car and have been a Skoda brand champion for 15 years....the after sales service has proved to not be great at all.
